Field Service Technician

Falconer, NY
Full Time
Service
Mid Level

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Field Service Technician to join our team.

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh, Canon and Konica Minolta multi-functional equipment and Kyocera printers.  UBEO specializes in electronic document management software and integrations. 

The primary responsibilities of this position is as follows:

Purpose

This position is an intermediate level technician capable of a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products, thereby influencing the sale of office product equipment that is offered by UBEO BUSINESS SERVICES. 

Responsibilities

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Manage the utilization of assets and resources to achieve targeted financial results and create superior value for UBEO BUSINESS SERVICES and our customers
  • Analyze customer needs, recognize business opportunities, and influence sales volume growth
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
  • Perform other activities that support UBEO BUSINESS SERVICES and our service organization

 Job-Related Dimensions

  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer service orientation
  • Business skills
  • Communications – verbal and written
  • Planning and organizing, (work management)
  • Teamwork (cooperation)
  • Work standards (concern for quality)
  • Follow-up

Qualifications

  • High School or GED
  • Associates Degree or equivalent technical training
  • Successful completion of:
    • Manufacturer Core Basics
    • 2 Manufacturer Training Classes
  • 2 – 5 years industry or equivalent experience

 Physical Demands & Work Environment

  • Ability to operate a motor vehicle for travel to client sites
  • Ability to stand/walk for prolonged periods at times
  • Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

  • Choice of medical, dental and vision plans that provide our employees and their families, including domestic partners, with high-quality healthcare, including orthodontia for both adults and child(ren)
  • Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
  • Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
  • Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
  • Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
  • Pet Insurance, breathe easy knowing Nationwide has your pets covered
  • Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
  • A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
  • Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
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